Wednesday, April 26, 2006


WARNING: PayPal refuses to act on fraud that has been brought to their attention whenever a seller delays shipment of the fake item until after a PayPal complaint for non-receipt is filed.

This serious problem with eBay auction payments has been repeatedly brought to the PayPal Protection Services Department's attention, but PayPal adamantly refuses to modify their defective policy and procedure, stating: "In accordance to PayPal's User Agreement you may only file one PayPal Buyer Protection claim per PayPal payment either for Non-Receipt of merchandise or for receiving Not-as-Described. You are not able to file for both reasons."

Consequently their promise that "PayPal does not tolerate fraud ... we will investigate and take appropriate action" is worthless under these circumstances (delayed delivery + fake item) as PayPal's "Resolution Center" refuses to investigate the fraud dispute and won't take any action when the fraud is discovered and reported to them.

[Note: Hopefully, PayPal will eliminate their egregious recipe for getting away with selling fake items (simply by also delaying delivery), so that removal of this post would be merited.]


Blogger CPRR Discussion Group said...

Just to be clear, we think that eBay and PayPal are both fabulous innovations. We just wish that they would act as a great company should and exhibit the good judgment to fix problems that are brought to their attention instead of stonewalling and mindless enforcement of defective rules and policies. "Customer service" departments that follow rigid scripts when they make no sense, and insulate management from crucial feedback from consumers can rapidly ruin a company's reputation. Vanguard founder John C. Bogle perhaps summarized such corporate culture issues best when he wrote: "For God’s sake, let ... judgment [have] at least a fighting chance to triumph over process."

7/11/2006 1:47 PM  

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