Monday, May 07, 2007

Registerfly Hell

This message is only for those in Registerfly Hell.

If you are visiting our website because of a problem with Registerfly putting incorrect and inconsistent information in your internet domain's Whois record making it appear erroneously that we own your domain, please know that we sympathize because we're in the same situation as you are. We have nothing to do with the problem, but will be glad to do anything we can to help you.

URGENT: Please immediately send an e-mail to both and the e-mail address listed incorrectly in your Whois information telling us your domain name and the correct e-mail address and other contact information so that if we receive a misdirected domain transfer authorization request we will know where to forward that e-mail. (We've been flooded with erroneous transfer requests, but with an incorrect Whois record and a website possibly offline, it may be impossible to figure out where to forward the transfer authorization e-mail.) Generally, you must be able to receive the transfer authorization e-mail quickly (directly or forwarded from where it was erroneously sent) in order for your domain transfer to succeed. If you don't tell us who you are and how to contact you, your transfer will fail for lack of authorization. What a nightmare!

For further information about this mess, see the ICANN FAQs and the latest news release on the matter. Also see "RegisterFly - the way forward."

Please let us know if there is anything further that we can do to help.


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